Your diary
Ticked items have already gone. The red one is next. Anything marked only if needed happens only when the other side fails to respond, so it may never happen at all.
If things change
The four things to remember
If you forget everything else on this page, remember these.
The record
What happened, in order
Every date comes from the emails themselves. Click “see the original email” on any entry to read the source.
Action
Emails to send
In order, each with a date. Click a heading to open it, press the copy button, then paste it into your email.
Only if things change
These are held in reserve, and only used if the situation calls for them.
Your position
Where they broke the law
Sixteen grounds with the actual section numbers. You do not need to understand all of it. It is here so you can point at it, and so an ombudsman or solicitor can see it in one minute.
Where to take this
In this order. The first three are free and carry no risk.
Evidence
My documents
Every email, saved. Read any of them on screen, or download them to keep.
A.V.A